Please Read And Review The Following Terms And Conditions Carefully Before Using This Web Site.
By using this web site, you agree to these terms and conditions. If you do not agree, please exit and disregard the information contained herein.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance
with all terms and conditions herein. You agree to supervise all usage by minors of this website under your name or account.
You also warrant that all information supplied by you or members of your household in using this website is true and accurate.
Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.
You agree that the products and services of this website shall be used only to make legitimate reservations or purchases for you or for another person for
whom you are legally authorized to act. You understand that abuse of the products or services of this website may result in you being denied access to this
website. You shall be completely responsible for payment/ reimbursement of all charges, fees, duties, taxes (including service tax), and assessments
arising out of the use of this website.
Limitation of Liability
We shall make every commercially reasonable effort to ensure this website contains accurate and correct information.
However, we do not warrant the validity,quality and pricing of the products and services offered at this website.
You may view our Disclaimer Policy by clicking here.
Right To Cancellation
The User expressly undertakes to provide to santamonicafly.com only correct and valid information while requesting for any services under this agreement,
and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from
availing the services from Santamonica Tours & Travels Pvt. Ltd. In case Santamonica Tours & Travels Pvt. Ltd.
discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either
unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him,
Santamonica Tours & Travels Pvt. Ltd. in its sole discretion shall have the unrestricted right to take any steps against the User(s),
including cancellation of the bookings, etc. without any prior intimation to the User. In such an event,
santamonicafly.com shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such
cancellation of booking or services. The User unequivocally indemnifies santamonicafly.com of any such claim or liability and shall not hold ATO
responsible for any loss or damage arising out of measures taken by ATO for safeguarding its own interest and that of its genuine customers
This site contains material about Santamonica Tours & Travels Pvt. Ltd., hereinafter referred to as “Santamonica Tours & Travels Pvt. Ltd.”
and its Affiliates, Subsidiaries and Associates (Santamonica Tours & Travels Pvt. Ltd. Key Suppliers), who may be of interest to
Santamonica Tours & Travels Pvt. Ltd. employees and customers, as well as to members of the Travel Industry and the general public.
Your access and use of the information contained herein is subject to the following terms and conditions and all applicable laws.
By accessing and browsing this web site, you accept, without limitation or qualification, these terms and conditions and acknowledge
that they supersede any other agreement between you and Santamonica Tours & Travels Pvt. Ltd. When you use the website for online booking of services,
please ensure that all the information provided by you such as names, dates of travel, passport numbers etc is accurate and of the valid legal travel
document. Santamonica Tours & Travels Pvt. Ltd. shall not be liable for any erroneous information given by you.
Santamonica Tours & Travels Pvt. Ltd. will not in any way be held liable for any loss or inconvenience suffered by you as a result of erroneous
information provided by you.
Limitation of Liability and Security warnings
Santamonica Tours & Travels Pvt. Ltd. will use reasonable efforts to include accurate, complete and up-to-date information on this web site,
but Santamonica Tours & Travels Pvt. Ltd. makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.
All users agree that access to this web site is at their own risk, and that neither Santamonica Tours & Travels Pvt. Ltd.
nor any party involved in creating or delivering this web site shall be liable for damages of any kind, including without limitation, any special, direct or indirect,
incidental, or consequential or punitive damages (even if Santamonica Tours & Travels Pvt. Ltd. has been advised of the possibility of such damages)
arising out of access to, or use of the information contained on this web site, or any errors or omissions, misprints, out-of-date information,
technical or pricing inaccuracies, typographical or other errors appearing on this web site. This limitation includes damages to,
or for any viruses that may infect your computer equipment.
Use of the Website is available only to persons who can form legally binding contracts stipulating the local governing law. Persons who are “incompetent to contract”
within the meaning of the local governing law, including minors, infirm, undercharged solvents are not eligible to use this Website.
Your Privacy and Personally identifiable information
Access to this web site may be monitored by Santamonica Tours & Travels Pvt. Ltd. If monitored, the requesting URLs,
the machine originating the request, and the time of the request, are logged for access statistics and security purposes.
Your use and access of this web site constitutes your consent to such general monitoring. Additionally,
Santamonica Tours & Travels Pvt. Ltd. will make every effort to maintain the accuracy and confidentiality of any personal information you supply to us.
If you wish to make additions or other corrections to the information that you have sent in, please transmit it to us via the “contact us” on the site.
Personally identifiable information includes your name, address, phone number, e-mail address or any other information which might reasonably be used to
identify you individually. Santamonica Tours & Travels Pvt. Ltd. collects personally identifiable information from web site visitors only when it is voluntarily
provided. Santamonica Tours & Travels Pvt.Ltd. will not otherwise collect this information from you on our web site.
Santamonica Tours & Travels Pvt. Ltd. thanks you for visiting its web site. Because we are committed to respecting the privacy of our web site visitors,
the information which you may opt to provide. This policy explains the efforts to balance our business interests in collecting and using the information
we receive from you with your need for appropriate protection and management of any personally identifiable information that you share with us.
Please note that by accessing and using this web site you automatically consent to us using any information provided by you in line with this policy.
Intellectual Property Rights
All trademarks, logos and service marks appearing in this web site, and as designated with either a trademark symbol or type form that is different from
the surrounding text, are trademarks owned by or licensed to Santamonica Tours & Travels Pvt. Ltd., its subsidiaries or affiliates. Notwithstanding this
disclaimer, all other names and marks mentioned in this web site are the trade names, trademarks or service marks of their respective owners.
The User shall hold Santamonica Tours & Travels Pvt. Ltd. fully indemnified and harmless in case any suit, action, application, revision, written petition,
execution proceedings, claim, demand or any other legal proceedings are initiated against Santamonica Tours & Travels Pvt. Ltd. due to any action/s of
the User in using the website including any fraudulent transactions via the credit card.
Enforceability of Provisions
These web site usage terms shall be governed by and construed in accordance with laws of United Arab Emirates (UAE).
If any provision herein is held to be unlawful, void, or for any reason unenforceable, then that provision shall be eliminated or limited to
the minimum extent necessary and such elimination or limitation shall not affect the validity and enforceability of any remaining provisions.
These web site usage terms constitute the entire agreement between Santamonica Tours & Travels Pvt. Ltd. and you relating to the subject matter
herein and you agree to indemnify Santamonica Tours & Travels Pvt. Ltd. for any claims or damages resulting from your failure to abide by these
terms and conditions.
ALTERNATIVE DISPUTE RESOLUTION
All legal disputes will be settled under the laws of Indian courts subject to laws of Kerala. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute cannot be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Kochi, Kerala. The decision of the arbitral tribunal shall be final and binding upon the parties. In case of the dispute requiring intervention of courts, courts in Ernakulam alone shall have exclusive jurisdiction.
You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to
Santamonica Tours & Travels Pvt. Ltd. as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will
be no adequate remedy at law. Accordingly, you agree that Santamonica Tours & Travels Pvt. Ltd. shall be entitled as a matter of right to an injunction
issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates,
partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by Santamonica Tours & Travels Pvt. Ltd.
in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in
connection with such injunction. Should any of these terms and conditions in this document be held invalid, that invalid provision shall be construed to be
inconsistent with the applicable law. Provisions not otherwise held invalid shall remain in force. This document is an electronic record in terms of Information
Federal Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Federal Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any physical signatures.
The security and confidentiality of your personal information is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be
completely secure. As a result, while we will use our best reasonable efforts to protect your information, though we cannot warrant or guarantee the security of any
information you may transmit to us.In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
Minors are not eligible to register for, or use, or purchase the products and services available on this website.
We do not knowingly collect or solicit any personal information from any minor.
Information and related materials are subject to change without notice. This web site and all information and related materials it contains,
are provided "as is." Santamonica Tours & Travels Pvt. Ltd. makes no representation or warranty whatsoever regarding the completeness, accuracy,
"up-to-datedness", or adequacy of, or the suitability, functionality, availability, or operation of this web site or the information or materials it contains.
By using this web site, you assume the risk that the information and materials on this web site may be incomplete, inaccurate, out of date, or may not meet your needs
and requirements. Santamonica Tours & Travels Pvt. Ltd. specifically disclaims all warranties, express or implied, including without limitation, the warranties or
merchantability, fitness for a particular purpose, and non-infringement with respect to this web site and information, graphics and materials contained herein.
Restriction on Use of License
Nothing in this web site shall be construed as conferring by implication, estoppel or otherwise, any license or right to use in any form or manner any copyright, logo or trademark
of Santamonica Tours & Travels Pvt. Ltd. or any form or kind of its licensed services. Please be advised that Santamonica Tours & Travels Pvt. Ltd.
protects its intellectual property rights to the fullest extent of the law.
If you use this site, you alone are responsible for maintaining the confidentiality of your account information, username and your password/s.
You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by
law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to
discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of
this site by you and those using your login information including credit card and payments details.
Cancellation, refund and procedure to cancel a booking
Except otherwise stated, Flight Ticket, Hotels and Holidays or any product cancelled without due notice are subject to a cancellation fee according to the following scale:
NO REFUNDS will be considered in any circumstances whatsoever by Santamonica Tours & Travels Pvt. Ltd.if the Client has not purchased the
“Trip Cancellation and Refund Guarantee Product” at the time of making the booking. Refunds by the Principals will be subject to their respective terms and conditions.
Santamonica Tours & Travels Pvt. Ltd.will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.
Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf.
For flight bookings the refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending
on the airline. For hotel bookings, the supplier will refund Santamonica Tours & Travels Pvt. Ltd.and we’ll refund the credit card you used when making your
reservation.This usually takes approximately 4 weeks.
Alternative Hotel Selection: At the times of booking, Santamonica Tours & Travels Pvt. Ltd.may not be able to provide
the hotel of your choice. In such case our reservations will suggest alternative hotels matching your criteria of price and location.
Booking cancellation: Once the availability is been confirmed and the credit card is been charged, the cancellation policy will apply.
In case of cancellation of the booking once it has been submitted to Santamonica Tours & Travels Pvt. Ltd., a cancellation charge of 5% of the Booking Value or
a minimum of INR 1000 will apply. Any cancellation received within 45 days preceding the check in date of the client, he will be refunded completely, minus 5%
of the total Booking Value or INR 1000 cancellation charges unless the hotel cancellation policy apply.
Amendment: The amendment of the booking depends on the policies of the hotel. You may send us the amendment anytime during the booking
process or once the confirmation has been sent to you. The amendment of the booking will be forwarded to the respective hotel.
If amendments results in a refund (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on
the amount to be refunded equivalent to 5% or INR 1000, whichever is the greater amount, unless notified otherwise by email.
Extension of Stay: For the extensions of the stay at the hotel booked by Santamonica Tours & Travels Pvt. Ltd.
, please contact our reservation staff and they will be glad to assist you. In case the extension is directly done with the hotel
concerned instead of Santamonica Tours & Travels Pvt. Ltd.. We would not be held responsible for rates or payments in case of
extension done with the hotel directly.
Early Check Outs: In case of shortening of the stay in the hotel booked by Santamonica Tours & Travels Pvt. Ltd., the hotel policy will apply.
In case of refund of the unused nights it will be refunded back on the credit card only if intimated in writing to Santamonica Tours & Travels Pvt.
Ltd.before checkout. In case of early check out Santamonica Tours & Travels Pvt. Ltd.and the hotel should notify before check out. In addition, a handling
fee will be charged on the amount to be refunded equivalent to 5% or INR 1000, whichever is the greater amount, unless notified otherwise by email.
No Show Policy (Non arrival of the client on the date of check in): In case of a no show on the date of check in at the hotel booked by the client from Santamonica Tours & Travels Pvt. Ltd,
100% booking charges are applicable.
Short Tours/excursions/products (with duration of one day or less) and not including overnight accommodation:
Cancellation more than 7 calendar days before the services begin: there is no cancellation fee.
Cancellation between 6 and 4 calendar days before the services begin: You will be charged a 50% cancellation fee.
Cancellation within 3 calendar days before the services begin: You will be charged a 100% cancellation fee (no refund).
Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund).
Special request/Private tours/Group tours AND / OR Tours/excursions/products including flight ticket and/or overnight accommodation:
Cancellation more than 45 calendar days before the services begin: You will be charged 50% cancellation fee.
Cancellation between 44 to 15 calendar days before services begin: You will be charged 50% cancellation fee.
Cancellation within 15 calendar days before the services begin: You will be charged 100% cancellation fee (no refund).
Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund).
Other cancellation terms (if applicable) will be mentioned on our confirmation letter/voucher.
Tours/excursions/packages/hotel accommodation commencing during a Special Event Period:
These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, New Year's, Thanksgiving, Christmas, Easter.
Please note that certain supplier/hotel apply more stringent cancellation fees, which might apply if relevant.
Procedure to cancel a booking:
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. Santamonica Tours & Travels Pvt. Ltd.will not be responsible for any
cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
Santamonica Tours & Travels Pvt. Ltd.is committed to provide an efficient refund procedure. Refunds will be done only through the Original Mode of Payment. Once the refund instructions have been issued to our Merchant Bank,
it can take anywhere from 15-45 working days for the proceeds to show in your account. Requests for refunds will have to be submitted in case of dispute with In 14 days of the check In date. Refund requests received later than
14 (FOURTEEN) days cannot be honoured.
Logistics & Hospitality:
1. Bus Bookings:
a. Bus Seat Allocation: Bus seat allocation is subject to availability and will
be assigned on a first-come, first-served basis or price variation basis,
whichever is applicable to the travel.
b. Departure and Arrival Times: Departure and arrival times are approximate
and may be subject to delays due to traffic conditions, weather, or other
c. Luggage Responsibility: Travelers are responsible for their own luggage.
Santamonica Tours and Travels will not be liable for any loss, damage, or
theft of personal belongings during the bus journey.
2. Cruise Bookings:
a. Cruise Itinerary: The cruise itinerary is subject to change due to weather
conditions, port authorities, or other unforeseen circumstances.
Santamonica Tours and Travels will inform travelers about any changes as
soon as possible.
b. Onboard Facilities and Services: The cruise ship's onboard facilities and
services are provided by the cruise line and are subject to their terms and
conditions. Santamonica Tours and Travels will not be held liable for any
issues or dissatisfaction related to onboard services.
c. Travel Documentation: Travelers must ensure they have the necessary
travel documents, such as passports and visas, for the cruise itinerary.
Santamonica Tours and Travels will not be responsible for any issues
arising from inadequate or expired travel documents.
3. Hotel Bookings:
a. Room Availability: Hotel room availability is subject to the hotel's
reservation system. In the event that a specific room type is not available,
Santamonica Tours and Travels will provide an alternative room of similar
or higher standard, in which there might be a variation in the price of the
b. Check-In and Check-Out Times: Hotel check-in time is typically in the
afternoon, and check-out time is usually in the morning. Early check-in or
late check-out requests are subject to availability and may incur additional
c. Hotel Facilities and Services: The facilities and services provided by the
hotel are subject to the hotel's terms and conditions. Santamonica Tours and
Travels will not be responsible for any issues or dissatisfaction related to
the hotel's facilities or services.
4. Travel Insurance:
a. Insurance Coverage: Travel insurance coverage is provided by the
insurance company and is subject to their terms and conditions. Travelers
are advised to carefully review the insurance policy and understand the
coverage, exclusions, and claim procedures.
b. Insurance Claims: In the event of an insurance claim, travelers should
follow the instructions provided by the insurance company and submit all
required documentation promptly. Santamonica Tours and Travels will
assist travelers in the claims process but will not be liable for any claim
denials or delays by the insurance company.